Get Involved

What we do

Vacancies

Plan International Hong Kong is the national office of Plan International Inc., a global non-profit organisation whose aim is to advance a better quality of life for disadvantaged children and their families. We are looking for motivated candidates to join our team. 

1.
Supporter Services Officer (只提供英文版本)
 

This position in the Supporter Services Department plays a crucial role in delivering quality supporter / donor services to our supporters and donors.

Reporting to the Donor Engagement Manager, the Supporter Services Officer works to deliver the services strategy. It includes offering excellent supporter care through daily communications. He/she will handle process donation payment, email communications with donors, maintain quality donor information and liaise with Plan International’s country offices for children information. This role provides support to develop a closer relationship between Plan International Hong Kong and its supporters. 

Responsibilities:

  • Handle donations and payment processing
  • Handle daily email communications with donors
  • Monitor the data quality of the database to ensure data accuracy and consistency
  • Liaise with Plan International’s country offices for children information
  • Assist in drafting and producing printed materials for donors’ communications
  • Support donor activities and organisation events
  • Perform other duties as assigned by supervisor 

Requirements:

  • Diploma or degree holder 
  • Proficient in computer skills, including MS Word and Excel
  • 1-2 years’ work experience in customer service is an advantage
  • Have a good command of written English and Chinese
  • Solid experience in customer service is an advantage
  • A good team player with excellent interpersonal and communication skills
  • Well organised, attentive to details with logical thinking, strong sense of responsibility and able to meet deadlines
  • Immediately available is preferred
  • Occasional travel is required
  • Agree with Plan’s mission and vision and observe strictly to data privacy and child safeguarding policies

 

Please send your resume with current and expected salary to angie.leung@plan.org.hk 
 
Why Join Us?
We offer a stable, supportive environment with career satisfaction.
  
About the Organisation

Further information about Plan International may be obtained by visiting our website at: http://www.plan.org.hk/ or our Facebook page at: https://www.facebook.com/planhk

 

Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful.

  

Prospective employees are requested to undergo Sexual Conviction Record Check.

2.
Supporter Services Coordinator  (只提供英文版本)
 
This position in the Supporter Services Department play a crucial role in delivering quality supporter / donor services through daily communications and supporter activities.
 
Reporting to the Donor Engagement Manager, the Supporter Services Coordinator works to deliver the developing Supporter Services strategy. It includes offering excellent supporter care through the incoming and outbound call and email handling. Supporter Services Coordinator will handle telemarketing activities, and hotline / email communication with donors, maintain quality donor information. This role also provides support for a program of inspiring supporter events serving the aim at developing a closer relationship between Plan International Hong Kong and its supporters. 
 
Responsibilities:
 
  • Perform receptionist duties
  • Perform data entry job and follow up with donors via phone or email if necessary
  • Support daily hotline and email communication with donors as well as follow up work if necessary
  • Support donor activities and organisation events
  • Performing other duties as assigned by supervisor 
Requirements:
 
  • F. 5 or above; Fluent in English and Cantonese; Fair in Putonghau
  • 3 years’ of related work experience 
  • Able to read and write both Chinese and English
  • Accurate typing skills in Chinese and English is a must
  • Good telephone manner and detail minds
  • A good team player with excellent interpersonal and communication skills
  • Agree with Plan International’s mission and vision and observe strictly to data privacy and policies of safeguarding children and young people

 
Please send your resume with current and expected salary to angie.leung@plan.org.hk 
 
Why Join Us?
We offer a stable, supportive environment with career satisfaction.
 
About the Organisation
Further information about Plan International may be obtained by visiting our website at: http://www.plan.org.hk/ or our Facebook page at: https://www.facebook.com/planhk
  
Personal data collected will be used for recruitment purposes only. Applicants who do not hear from us within two months may consider their application unsuccessful.
 
Prospective employees are requested to undergo Sexual Conviction Record Check.